Hospitals are interesting. I think we are more courteous to each other in hospitals because everyone is aware that other people eating in the cafeteria or buying a tooth brush or looking for a car are probably dealing with the challenge of the illness of a friend or loved one. I have been treated really kindly and have felt similar kindness toward others negotiating the hosiptal halls and shops. Another thing I've noticed in this particular hospital is that someone has very carefully chosen the paperbacks in the book shop - only one or two of any given title by a variety of popular authors inseveral genres. there are a number I would enjoy reading. As one who falls back on a book in times of stress - the crutch to get through the darkest nights sometimes, the person who did this selecting is truly a hero. I hope I can remember that people outside hospitals are facing challenges to and treat them as gently.